Digital Upgrade

A New Digital Banking Experience Arriving July 29, 2025

Exciting changes are on the way! We’re launching a new digital banking platform designed to give you more control, enhanced security, and added flexibility.

To help you prepare, here are a few key dates to keep in mind:

  • Friday, July 25 at 4 PM CDT – Online and mobile banking will move to limited-access mode. During this time, you’ll be able to view your accounts, but won’t be able to make transfers, payments, or deposits.

  • Tuesday, July 29 – Full access to the upgraded platform begins

We understand that change can bring questions, and we’re here to support you every step of the way. Scroll down to select how you use digital banking, find tailored steps to prepare, view the transition timeline, and explore helpful FAQs.

Steps to Prepare Transition Timeline FAQs

Steps To Prepare

Please identify how you use online banking

To ensure you get the most relevant information, please select the option that best describes how you use digital banking:

Personal Banking

Use basic features along with advanced tools like bill pay, external transfers, and linking to financial tools such as QuickBooks.
Learn More

Business Banking

Manage business accounts, payments, and other business banking needs.
Learn More

Both Personal & Business Banking

Handle both personal and business accounts from one platform.
Learn More

Transition Timeline

Now through July 24

Complete your checklist
Please review and prepare your account(s) for the upcoming upgrade.

Friday, July 25 at 4 PM CDT

Online & Mobile Banking enters limited-access mode
You’ll still be able to view your accounts on our current online or mobile banking platforms, but won’t be able to make transfers, payments, or deposits.

July 21–28

Unavailable transaction services

  • Bill Pay: No access starting July 25, but scheduled payments will process

  • External Transfers: No access starting July 21; previously scheduled items process through July 25 at 12 PM CDT

  • Mobile Deposits: Temporarily unavailable starting July 25. Visit a branch or our Uptown ATM to make a deposit.

Visit one of our locations or call a dedicated team member at 952.893.6868 for any banking services needed on Monday, July 28.

Tuesday, July 29

Full access to the new digital banking platform begins
Log in and explore enhanced features, improved security, and more control.

FAQs

Need help navigating the upgrade? Browse the topics below to find answers by topic and get the information that matters most to you.

About the Upgrade First Time Login Mobile App

About the Upgrade

Why is Bridgewater upgrading digital banking?
We’re launching a new platform to give you more control, stronger security, and a better overall experience—whether you're managing personal finances, business accounts, or both.

What improvements can I expect?
You’ll notice a modern look, improved navigation, enhanced mobile access, and expanded tools to help you bank more efficiently across devices.

What new features are available?
The upgraded platform includes enhanced alerts, a more customizable dashboard, and a unified experience for personal and business users.

Logging In for the First Time

Will I need to re-register?
No. If you're already enrolled in digital banking, you'll automatically have access to the new platform but have your SSN or TIN ready - you'll need it for your first login.

Will my login credentials change?
Your username and password will remain the same. If you're unsure of your login credentials, please call us at 952.893.6868 and we’ll be happy to help.

Will Face ID or Touch ID still work?
You’ll need to log in manually the first time, then you can re-enable biometric login in your settings.

What devices are supported?
The new app works on most Apple and Android devices. We recommend updating your operating system to the latest version for best performance.

Accessing the New Mobile App

Do I need to download a new mobile app?
It depends on your device:

  • Apple users: If you have automatic app updates enabled, no action is needed—the new app will update automatically.

  • Android users: You will need to delete the current Bridgewater Bank app and download the new one from the Google Play Store on July 29, 2025.

How do I know if I have automatic updates enabled?
Go to your Apple device’s Settings > App Store > App Updates to check. If toggled on, your app will update automatically.

Will the old app still work?
No. The previous app will no longer function after the upgrade goes live on July 29.

What version of my phone’s OS is required?
The new app supports most modern iOS and Android operating systems. We recommend using the latest version available for the best experience.