Support + Resources
Welcome to your go-to guide for all items related to The Bridge, Bridgewater Bank's upgraded commercial banking platform. If you have any questions or concerns, do not hesitate to contact one of our dedicated team members at 952.542.5100 or email firstname.lastname@example.org.
First Time Log In
All you need to know to log in to The Bridge for the first time.
Secure Browser Download Instructions
A secure browser download is required to access The Bridge.
First Time Log In Video
A video overview showcasing how to log in to The Bridge for the first time.
Secure Browser Download & Setup Profile Instructions
For clients with payment functionality.
A variety of helpful user guides with step-by-step instructions for tasks within The Bridge.
Subscriptions & Alerts
Customize Subscriptions & Alerts in The Bridge
Administrative User Guide
Increased Functionality for Administrators
ACH Payment User Guide
Instructions on How to Send ACH Payments
Wire Transfer User Guide
Instructions on How to Send Wire Transfers
Registering the Mobile App
Conveniently access The Bridge on tablets and mobile devices with the mobile app
Setting Up Out of Band
Set Up Your Out of Band Pin for Two-Factor Authentication
Check Positive Pay User Guide
How to Utilize Check Positive Pay Within The Bridge
ACH Positive Pay User Guide
An Additional Fraud Prevention Tool for ACH Transactions
Whether you're looking to log in for the first time or send a wire transfer, we offer a range of tutorial videos designed with you in mind.
How To Videos
Easy-to-follow video instructions on how to complete a variety of tasks within The Bridge.
Important ACH Updates
All ACH Payment users, please be aware of the following updates.
Future Dated ACH Files
ACH Files dated past February 3rd will need to be recreated in The Bridge.
Reoccurring ACH Files
Reoccurring templated ACH files will need to be reinitiated once in The Bridge.
Important to Note
Familiarize yourself with these significant system changes in order to ensure a successful banking experience within The Bridge. We will continue to update this listing on an as-needed basis.
A brief system outage will begin at 5 p.m. CST on Friday, January 31st through 7 a.m. CST on Monday, February 3rd.
Payment Clients Only
Please review these important changes impacting your account.
Contact Us + Support
7 days a week, 24 hours a day. We're here for you!
Questions about The Bridge?