The Bridge


Support + Resources

Welcome to your go-to guide for all items related to The Bridge, Bridgewater Bank's upgraded commercial banking platform. If you have any questions or concerns, do not hesitate to contact one of our dedicated team members at 952.542.5100 or email hello@bridge2bwb.com.

First Time Log In

All you need to know to log in to The Bridge for the first time. 

Secure Browser Download Instructions

A secure browser download is required to access The Bridge.
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Quick User Guide

First Time Log In Instructions
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First Time Log In Video

A video overview showcasing how to log in to The Bridge for the first time.
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Secure Browser Download & Setup Profile Instructions

For clients with payment functionality.
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Guides

A variety of helpful user guides with step-by-step instructions for tasks within The Bridge. 

Quick User Guide

First Time Log In Instructions
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Subscriptions & Alerts

Customize Subscriptions & Alerts in The Bridge
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Administrative User Guide

Increased Functionality for Administrators
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ACH Payment User Guide

Instructions on How to Send ACH Payments
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Wire Transfer User Guide

Instructions on How to Send Wire Transfers
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Registering the Mobile App

Conveniently access The Bridge on tablets and mobile devices with the mobile app
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Setting Up Out of Band

Set Up Your Out of Band Pin for Two-Factor Authentication
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Registering Soft Token

Access The Bridge Using a Soft Token
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Check Positive Pay User Guide

How to Utilize Check Positive Pay Within The Bridge
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ACH Positive Pay User Guide

An Additional Fraud Prevention Tool for ACH Transactions
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Tutorial Videos

Whether you're looking to log in for the first time or send a wire transfer, we offer a range of tutorial videos designed with you in mind. 

How To Videos

Easy-to-follow video instructions on how to complete a variety of tasks within The Bridge.
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Overview Videos

Get an inside look at The Bridge.
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Important ACH Updates

All ACH Payment users, please be aware of the following updates. 

Future Dated ACH Files

ACH Files dated past February 3rd will need to be recreated in The Bridge.
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Reoccurring ACH Files

Reoccurring templated ACH files will need to be reinitiated once in The Bridge.
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Important to Note

Familiarize yourself with these significant system changes in order to ensure a successful banking experience within The Bridge. We will continue to update this listing on an as-needed basis. 

System Outage

A brief system outage will begin at 5 p.m. CST on Friday, January 31st through 7 a.m. CST on Monday, February 3rd.
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Payment Clients Only

Please review these important changes impacting your account.
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Contact Us + Support

7 days a week, 24 hours a day. We're here for you!
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Questions about The Bridge?